Heather, guest happiness team/salon director

I love being the salon director at UES. I am a people person and have always been able to connect with people from all walks of life and love seeing the similarities no matter how different we are.

I have been pushed by the people that love me and see my potential and have turned into something I never thought I could. The idea of helping someone else realize their potential  makes me feel like I’m paying it forward. I am nurturing and kind, and hold integrity high on my priority list.

I have grown and changed tremendously in my adult life and believe other people can too. My humor keeps things interesting and never boring (at least for me)and I get just as excited when other people reach their goals as I do when I reach mine.

As much as I love people, my job, and my son, my dog is secretly the best thing in my life. His name is Mr. Burt. I’m excited about my future, so much so that I have to sometimes remind myself to enjoy the present.  I’ve been on a mission lately to discover what fills my cup, and I have found that one of the major things is to make a guest’s experience exceed their expectations. I love when people are surprised by how much I care.

If you need my assistance with anything at all, I want you to reach out. If you had a great experience and want to tell me, it’ll make my day. If you’ve had a not so great experience and want to tell me, nothing makes me happier than to have another chance and make it perfect.